Our Warranty
At Elite Shipping Containers, we stand behind the quality of our products and are committed to ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions of our warranty coverage for the shipping containers and products we sell. We believe in the durability and reliability of our products and want to provide our customers with peace of mind. Our warranty policy addresses any issues that may arise and ensures that our customers feel confident in their purchase. We aim to build trust and foster long-term relationships with our valued customers by clearly defining our warranty terms.
1.Warranty Coverage
Our warranty covers any defects in materials and workmanship under normal use during the warranty period. This warranty is provided to the original purchaser of the product and is not transferable. The warranty period begins on the date of purchase.
2. Warranty Period
The duration of the warranty period varies depending on the product:
- New Shipping Containers: 5-year warranty
- Used Shipping Containers: 1-year warranty
- Accessories and Additional Products: 1-year warranty
3. What is Covered
Under this warranty, we will repair or replace, at our discretion, any product that proves to be defective in materials or workmanship. This includes:
- Structural integrity issues
- Faulty welds or seams
- Defective doors, locks, or hinges
- Corrosion or rust that compromises the integrity of the container (new containers only).
4. What is Not Covered
This warranty does not cover:
- Normal wear and tear
- Cosmetic damage, such as scratches, dents, or fading
- Damage caused by misuse, abuse, neglect, or improper maintenance
- Modifications or alterations made to the product by the customer
- Damage resulting from natural disasters, accidents, or external forces
5. Warranty Claim Process
To file a warranty claim, please follow these steps:
Contact Us: Reach out to our customer service team at support@eliteshippingcontainers.us or call +1 315 834 2520. Provide your purchase details, including the order number, date of purchase, and a description of the issue.
Inspection: Our team will arrange for an inspection of the product to assess the defect. This may involve sending photographs or videos of the issue or, in some cases, an on-site inspection.
Resolution: If the defect is covered under our warranty, we will repair or replace the defective product at no cost to you. If a repair is not feasible, we will provide a replacement product of the same or similar model.
Governing Law
This Warranty Policy is governed by the laws of the state in which Elite Shipping Containers is headquartered, without regard to its conflict of law principles. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in that state.
Changes to This Policy
We reserve the right to update or modify this Warranty Policy at any time without prior notice. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about our warranty terms and conditions.
Contact Us
If you have any questions or need further assistance regarding our Warranty Policy, please contact us:
Email: support@eliteshippingcontainers.us
Phone: +1 315 834 2520
Address: 1711 Alameda St, Wilmington, CA 90744
Thank you for choosing Elite Shipping Containers. We are dedicated to providing high-quality products and exceptional customer service. We value your business and are here to support you with any warranty needs.
Our Promise
Lifetime
We offer a lifetime warranty on all new shipping containers. This warranty covers any manufacturer's defects and workmanship. Rest assured that when you purchase a new shipping container from us, you are making a wise investment. We take pride in providing the best quality containers that can withstand the toughest conditions.
Quality
We take pride in providing the best quality containers that can withstand the toughest conditions. Our containers are built to last and are made from the highest quality materials.
Satisfaction
We are committed to providing our customers with the highest level of satisfaction. If for any reason you are not satisfied with your purchase, we will do everything we can to make it right.